Shipway Order Tracking
by Shipway
3.4
(54 reviews)
Best suited for merchants who want to track orders through Freshdesk, Judge.me, or Shiprocket integrations, starting at $29/month.
Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience. Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience. Shipway Experience is a preferred platform for D2C eCommerce. Offer a seamless post-purchase experience that drives repeat purchases and customer loyalty. Along with proactive order tracking, status updates via SMS, Email and WhatsApp, collect reviews. Calculate NPS score & analyse buyer satisfaction with the help of Shipway Experience. more Branded order tracking page with an Estimated delivery date. Proactive tracking and notifications via SMS, Email and WhatsApp Feedback & review widget Handle customer queries Increase repeat purchases with Product recommendations
Copy from the Shopify App Store listing, unedited.Order tracking
Top line
conversion rate and average order value
From $29/mo
3 tiers
47/100
Mixed signals · from 54 reviews
What it does
Branded order tracking page with an Estimated delivery date.
Proactive tracking and notifications via SMS, Email and WhatsApp
Feedback & review widget
Handle customer queries
Increase repeat purchases with Product recommendations
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Starter
$29/month
1000 Shipments/Month
Tracking Access to 650+ couriers
Email Notifications
Branded Tracking page / Tracking Widget
Growth
$49/month
All Starter+
2000 shipments / Month
Carrier performance report
EDD feature & SLA report
Multi-lingual tracking page
SMS Alerts
Enterprise
$99/month
All Growth +
5000 Shipments Per Month
Customer Reviews & NPS Score
Whatsapp Alerts
Shopify Pushback
Webhooks
Pricing
$29/month
$49/month
$99/month
47
/ 100Mixed signals
Scored on 54 merchant reviews we hold for Shipway Order Tracking, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2017–2026 · 54 reviews read| 2017 | 4 reviews |
|---|---|
| 2018 | 2 reviews |
| 2019 | 11 reviews |
| 2020 | 3 reviews |
| 2021 | 19 reviews |
| 2022 | 5 reviews |
| 2023 | 2 reviews |
| 2024 | 3 reviews |
| 2025 | 3 reviews |
| 2026 | 2 reviews |
What merchants say
3.4
26%
of reviews get an answer15%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 54. Open one to read it in full, with the developer's reply where there is one.
Extremely disappointing experience with Shipway. We have been trying to integrate Allcargo Gati / Gati KWE tracking with our Shopify store and have contacted Shipway support more than 100 times through calls and messages. Unfortunately, we have received little to no meaningful response. Every time we follow up, we are given vague assurances that the issue will be resolved soon, but there is no actual progress or accountability. It feels like customers are being kept waiting indefinitely without any clear answers. As a business, we depend on reliable courier integrations and responsive support. Instead, we have wasted countless hours chasing the support team with no resolution. This has affected our operations and customer experience. Very disappointing service. I would not recommend Shipway if timely support and dependable integrations are important for your business.
WORST SERVICE and WORST TEAM , Deducted three payments RS 10643, RS 9069,Rs 2656 for single month with in a gap of three days , trying for one month regarding refund , but initially they didnt responded, once Shopify intervened , they communicated for some time but again not responding to customer, I will advise everybody to avoid these bunch of crooks and thieves , its our hard earned money and this is no mean a small amount , they have no right to steal our money , DO NOT SUBSCRIBE TO THIS APP
I faced a poor service experience. There was no support or response from the team despite multiple follow-ups.
Shipway is a great platform for the users as well as the end customers as it make both our Job easier. The support is extremely fast, efficient and helpful.
Shipway order tracking app is excellent! The response from Ms. Jyothi Panchal was very quick and efficient. The customer service provided was outstanding and highly commendable. Great experience overall!
This is a great product with amazing support from Sandeep. I am quite happy with this product of shipway.
Sandeep Bhati has provided a exceptional support to onboard on Shipway . Shipway is a great platform for the users as well as the end customers as it make both our Job easier .
It's a good & must have app. Whatsapp integration is charged separately. Already they are charging quite high amount per order. Whatsapp could have been included in that cost itself. Overall good App but overpriced. Will use till I find a good alternate App in correct price
Shipway Order Tracking FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants who want to track orders through Freshdesk, Judge.me, or Shiprocket integrations, starting at $29/month.
Paid plans start at $29/month, and run to $99/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Shipway Order Tracking's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Shipway Order Tracking rates 47 out of 100 — mixed signals — read from 54 merchant reviews. The developer has published replies to 14 of 54 reviews. The score reflects what the review record shows, nothing more.
54 merchants have reviewed Shipway Order Tracking, averaging 3.4 out of 5. We hold the review history from 2017 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
3.4 / 5 · 54 reviews
3
14 of 54 reviews
3 months
From $29/month. Free trial available.
June 15, 2016
2017 – 2026
Categories
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