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  1. xpay

  2. Shopify apps

  3. Order tracking

  4. Shopify Counter

Shopify Counter

by Shopify

2.1

(40 reviews)

37/100 · Limited evidenceFree
Best suited for merchants who want to track orders and improve the post-purchase experience.

Celebrate your achievements like never before Install the app, connect your store to Shopify Counter, and highlight your sales and orders like never before. Bring some of your important numbers front and center with the app made for your business needs. Install the app, connect your store to Shopify Counter, and highlight your sales and orders like never before. Bring some of your important numbers front and center with the app made for your business needs. more Connect your sales and orders to Shopify Counter. Turn Counter into a co-star for the biggest events of the year. On Counter, your numbers live front and center everyday. Oct 2025: We made updates ensuring your counter shows accurate, real-time data.

Copy from the Shopify App Store listing, unedited.
View on ShopifySee the scorecard
Who it’s for
Order tracking
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
Free
How it’s supported
37/100

Limited evidence · from 40 reviews

What it does

Connect your sales and orders to Shopify Counter.

Turn Counter into a co-star for the biggest events of the year.

On Counter, your numbers live front and center everyday.

Oct 2025: We made updates ensuring your counter shows accurate, real-time data.

Plan fit
There is no plan to choose

The listing shows this as free, with no paid tiers published — so there is no volume question to answer and nothing to size yourself against. Check the listing for in-app charges before you rely on that.

37

/ 100
Limited evidence
low confidence

Scored on 40 merchant reviews we hold for Shopify Counter, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Recent reviews rate above this app's own average
Reviews in the last 12 months average 2.36, 0.38 stars above the lifetime average of 1.98.
Computed from the 40 reviews we hold, with 12-month windows measured to 2026-08. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2025–2026 · 40 reviews read
Reviews per year
202529 reviews
202611 reviews
What merchants say

2.1

40 reviews
5★15%
4★8%
3★5%
2★5%
1★68%
Developer replies
23%
of reviews get an answer
Reviewed at 12m+
0%
had used it a year when they wrote
From 40 reviews read. Typical reviewer had used the app for 19 days. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 40. Open one to read it in full, with the developer's reply where there is one.

The app is good for using the counter, but it feels like it's lacking behind the current Shopify level of sales granularity. We use net sales targets internally like a lot of business and it's a bit frustrating that we can't set the counter to show net sales. The data is available from Shopify, so I feel this should be pretty standard. If you could add this, it would make the counter / app much more functional.

Counter keeps resetting to 1 after I've entered our actual order total during set-up. I don't recommend buying one of these counters, they're utter rubbish.

This app does not work. I don't really understand why and I've spent so much time troubleshooting it. Life must go on!

Should have paid attention to the negative reviews. Received 1/13. Today is 2/22. I've had nothing but problems with this thing. On too many times to count, it randomly shuffles numbers. It will go back to the original number but on several occasions it doesn't. All the numbers will shuffle, each column by itself, twice. Then it will land on all lines as the first number. If you unplug and turn it back on 10 minutes later. Nothing. If you do that an an hour later. Nothing. You have to unplug the thing and leave it off, unplugged for a few days, and only then does it reset. Shameful there are no refunds on this thing. Waste of money.

Developer repliedHi there, Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered — we completely understand how frustrating this must be, especially after having the device for over a month. The shuffling and resetting behaviour you're describing is absolutely not the experience we want for our customers, and we're sorry it's taken so much troubleshooting on your end. We'd really love the opportunity to make this right and work through these issues with you directly. Please don't hesitate to reach out to our support team at supply@shopify.com and we will do everything we can to investigate and find a resolution for you. Thank you for your patience! Show more

We were asked by shopify to upgrade to this app: "We notified you via email to install the new Shopify Counter App to improve functionality and create a more seamless experience. As a result, the original app will now officially sunset on March 1, 2026 and will no longer work after that date." Unfortunate the new app is as bad or even worse than the previous app. It's impossible to show the number we want. We are on Shopify+ and would like to show consolidated turnover of our 2 stores. Would love to connect the app to a custom shopify report, next select the number we want to send to smiirl

Developer repliedHi there, It is not currently possible to consolidate data across multiple stores and connect to a custom Shopify report; however, we are always exploring ways to improve the future of our App. Thank you so much for taking the time to share your feedback. We're sorry to hear the transition hasn't met your expectations. If you are having challenges with your Shopify Counter, please feel free to reach out to supply@shopify.com and a representative would be happy to assist you in troubleshooting further. Thank you again for your patience and for being a valued Shopify merchant. Show more

Please bring back custom date ranges! My viewers are always asking how many orders I got during a big product launch. I used to be able to select a custom range, and the feature was removed. Also, your "Get Support" button doesn't work, so I have to communicate this via review.

Developer repliedHi there, Thank you for taking the time to leave a review — we truly appreciate the feedback. We're happy to let you know that custom date ranges are back! You can now select a custom range to display exactly the data you need. We hope this makes the experience much more useful for you and your viewers. We also sincerely apologize that the "Get Support" button wasn't working. This has been flagged to our team. Please don't hesitate to reach out to us directly at supply@shopify.com, and we'd be happy to walk you through the new custom date range feature. Show more

Why does it take orders away from my counter at random and also when I refund an item in an order it discounts the order I'm not refunding the whole order just 1 item. doesn't make sense. I hate it.

Developer repliedHi there, Thank you for your feedback, and we're sorry to hear you've had a frustrating experience, we want to make sure we clear a couple of things up for you. Regarding the partial refund behaviour: when a refund is issued on any item within an order, this will remove the order from the counter count entirely. We understand this may feel unexpected, but this is actually intended logic within the app — as a refund signals that the order was not fully completed as placed. We appreciate that this may not be the behaviour everyone expects, and we're sorry for any confusion. As for the random order removal you're experiencing, this is something we'd love to look into further as it is not expected behaviour. Please reach out to us at supply@shopify.com so our team can investigate your specific setup and get this sorted for you as quickly as possible. Thank you again for taking the time to leave your feedback. Show more

Fonctionne que la moitié du temps les données sont erronées. vraiment déçue car j'ai le display qui ne va plus servir...... quel gaspillage d'argent et de temps

Developer repliedBonjour! Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre votre mésaventure et comprenons parfaitement votre frustration. Nous tenons à vous informer que la nouvelle application Counter n'est plus compatible avec Shopify Display. Pour une expérience optimale et sans interruption, vous devrez acheter un compteur Shopify. Si vous rencontrez des difficultés avec votre compteur Shopify, n'hésitez pas à nous contacter directement à l'adresse supply@shopify.com. Notre équipe se fera un plaisir de vous aider. Nous vous remercions de votre patience. Show more

Shopify Counter FAQ

Answered from this app's own listing and its full review record.

Best suited for merchants who want to track orders and improve the post-purchase experience.

The Shopify App Store lists this app as “Free”. It does not publish plain monthly prices we can compute against.

On our scorecard Shopify Counter rates 37 out of 100 — limited evidence — read from 40 merchant reviews. The developer has published replies to 9 of 40 reviews. The score reflects what the review record shows, nothing more.

40 merchants have reviewed Shopify Counter, averaging 2.1 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

2.1 / 5 · 40 reviews


Rating, last 12 months

2.36 from 14 reviews


New reviews, last 12 months

14 (was 26)


Developer replies

9 of 40 reviews


Typical reviewer had used it

19 days


Pricing

Free


On the App Store since

November 8, 2024


Review history held

2025 – 2026

Integrates with
Shopify Admin

Categories
Order tracking
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

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