Shoply AI Search & AI Chatbot review 2026

Shoply AI Search & AI Chatbot

by Shoply AI

4.9

(25 reviews)

95/100 · Well supportedBuilt for ShopifyFree plan available. Free trial available.

Best suited for stores doing 50–50,000 products, stores using Judge.me, Smile and WhatsApp, which it integrates with and willing to start free and move to $49/mo.

Highly relevant search & discovery. AI customer service, AI customer support and live chat. Shoply is your store’s product expert and customer support powered by AI. It learns autonomously from your catalog, pages, and blogs to deliver highly relevant, accurate shopping advice. From helping customers choose their first pair of skis to finding the perfect dress for a date, Shoply provides recommendations they’ll love. It also handles service inquiries like promotions, sizing, orders, and returns - and seamlessly escalates to live chat with human agents for more complex needs. Shoply is your store’s product expert and customer support powered by AI. It learns autonomously from your catalog, pages, and blogs to deliver highly relevant, accurate shopping advice. From helping customers choose their first pair of skis to finding the perfect dress for a date, Shoply provides recommendations they’ll love. It also handles service inquiries like promotions, sizing, orders, and returns - and seamlessly escalates to live chat with human agents for more complex needs. more Product Expert: Boosts sales with highly relevant search and recommendations. Fully Customizable: Teach AI with your expertise and tailor its personality. Self Starter: Zero setup, Shoply learns your website and products on its own. Multilingual: Engages with customers in their own native languages. Scalable: Designed for large catalogs (1M+ products and beyond)

Copy from the Shopify App Store listing, unedited.

View on Shopify Find my plan See the scorecard

Plan fit

Which plan would my store need?

Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.

How many products?

Forever Free≤ 50

Smart Start≤ 1,000

Pro Perform≤ 10,000

Elite Engage≤ 50,000

Smart Start

$49.99/month

≈ $0.08 per product

600 of 1,000 products40% headroom

Forever Free ($0/mo) will not stretch this far — it caps out on products.

Next step up is Pro Perform at $149.99/mo — $100 more a month.

Computed from the limits printed on this developer's own plan descriptions. Prices change — confirm on the listing before you install.

Who it’s for

Chat

What it moves

Top line

conversion rate

What it costs

From $49.99/mo

free plan available · 4 tiers · priced by products

How it’s supported

95/100

Well supported · from 25 reviews

What it does

Product Expert: Boosts sales with highly relevant search and recommendations.

Fully Customizable: Teach AI with your expertise and tailor its personality.

Self Starter: Zero setup, Shoply learns your website and products on its own.

Multilingual: Engages with customers in their own native languages.

Scalable: Designed for large catalogs (1M+ products and beyond)

Pricing

Free plan available. Free trial available.

Forever Free

Free

50 chats or 150 searches per month

Supports up to 50 products

Replies in customer’s language

Self serve service

Smart Start

$49.99/month

Lowest paid plan

500 chats or 1500 searches per month

Supports up to 1000 products

Integrate with Judge.me, WhatsApp & more

Teach AI with your expert knowledge

Multi-lingual & auto translation

Live chat with human agent escalation

Standard email support

Pro Perform

$149.99/month

1,500 chats or 4,500 searches per month

Supports up to 10,000 products

Email and chat support

Everything else in the Smart Start plan

Elite Engage

$449.99/month

4,500 chats or 13,500 searches per month

Supports up to 50,000 products

Guided AI customization for your store

Premium support by our senior engineers

Everything else in the Pro Perform plan

Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

95

/ 100

Well supported

low confidence

Scored on 25 merchant reviews we hold for Shoply AI Search & AI Chatbot, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.

Computed from the 25 reviews we hold, with 12-month windows measured to 2026-10. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.

Review history

2025–2026 · 25 reviews read

Reviews per year
2025	14 reviews
2026	11 reviews

What merchants say

4.9

25 reviews

5★96%

4★4%

3★0%

2★0%

1★0%

Developer replies

72%

of reviews get an answer

Reviewed at 12m+

8%

had used it a year when they wrote

From 25 reviews read. Typical reviewer had used the app for 1 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.

Recent merchant reviews

The newest 8 of 25. Open one to read it in full, with the developer's reply where there is one.

Pretty cool love the ai search

Developer repliedThank you, Mr Gadget SA team! Glad you’re loving the AI search 😊 With your range of new and pre-owned phones and gadgets, dynamic filtering helps shoppers narrow down the options as they search. Shoply is also built to support your large product catalogs, making it easier to find the right product even as your selection grows. Again, thanks for sharing the love! Show more

Not bad. 99% of the time it provides a good answer. When a questionable response came up, I added the correct "knowledge" for it to reference the next time around. With the history of responses provided, one can monitor and add knowledge as needed.

Developer repliedThank you for the thoughtful review, Klondike Mike’s! With capacitor kits for so many vintage radios, from Cobra CBs to Kenwood and Yaesu models, getting the details right matters. We’re glad the conversation history and the add-knowledge-to-AI feature have helped you spot questionable answers, and provide the right information for future questions! Show more

Handy way to provide information for our customers. Surprisingly accurate and on point. Very pleased with this tool.

Developer repliedThank you, ExcellentSupply.com team! You’ve put a lot of expertise into your product range and cleaning guides, and we’re glad Shoply helps make that information easier to find. Thank you for sharing your experience! Show more

I really like this chatbot. It was very easy to train it on the content of our website, and I also appreciate the option to upload additional documents to expand its knowledge. The answers have been accurate and relevant, and overall it works very well for our needs. I’m very satisfied with it. Thank you!

Developer repliedThank you so much, Egely Wheel team! We love how you’ve turned Dr. George Egely’s decades of work into an experience that helps people explore their vitality, focus, and inner state—from the Egely Wheel itself to the EWR app and live sessions. Because your product is so unique, customers naturally have many questions before they can confidently begin. It means a great deal to hear that Shoply learned from both your website and uploaded materials and is now giving your visitors accurate, relevant guidance. We’re proud to help you “make the invisible visible” and make the Egely experience easier for more people to understand. Thank you for trusting Shoply! Show more

Very helpful app. It has made a real difference in improving our store’s conversion rate and creating a smoother shopping experience for customers. The app is easy to use, works well, and helps make customer service much easier and more efficient than before. The support team is also excellent. They are helpful, responsive, and always willing to assist whenever we have questions or need support. Overall, this is a great app for any store that wants to improve conversions and provide better customer service.

Developer repliedThank you so much for the thoughtful review! We’re really happy to hear that the app is helping improve your conversion rate and making customer service smoother and more efficient. Your feedback means a lot to us, and we truly appreciate your support. We’ll continue working hard to make the app even better! Show more

GREAT PRODUCT, BUT NOT ENOUGH MEMORY TO TRAIN THE AI, ONLY LIMITED TO 2000 WORDS...ITS SHOUL EXPAND....BUT GOOD WORK...

Developer repliedThank you for your feedback! We have increased per knowledge limit to 10000. In the mean while, you have always had the ability to add a lot more knowledges, plus file uploads, external urls as well. Hope you enjoy the new limit and features! Show more

We are so beyond pleased and the above and beyond is when Rui made many of our text links clickable, this made all the difference in the world. The customer service and response is the best and we are so glad to have this functionality in our shop!

Developer repliedThanks so much for your suggestion and kind review! We are super happy that our little change made a big difference. :) Show more

It’s simply spectacular. Shoply, the Shopify AI agent, works like magic. It quickly learned our language, brand voice, and company culture. In fact, we have even encouraged our in-store sales team to learn from the way Shoply recommends products, suggests complementary items, and shares helpful ideas with customers. It is incredibly intuitive, practical, and easy to use. Choosing Shoply has been one of the best decisions we have made for our online store.

Developer repliedThanks so much for the wonderful review! It's refreshing that we could help with your in-store team. We love your feedbacks and hope we can continue contributing to the success of your business! Show more

Shoply AI Search & AI Chatbot FAQ

Answered from this app's own listing and its full review record.

Best suited for stores doing 50–50,000 products, stores using Judge.me, Smile and WhatsApp, which it integrates with and willing to start free and move to $49/mo.

There is a free plan, paid plans start at $49.99/month, and run to $449.99/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.

Shoply AI Search & AI Chatbot's tiers are gated on products, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.

On our scorecard Shoply AI Search & AI Chatbot rates 95 out of 100 — well supported — read from 25 merchant reviews. The developer has published replies to 18 of 25 reviews. The score reflects what the review record shows, nothing more.

25 merchants have reviewed Shoply AI Search & AI Chatbot, averaging 4.9 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts

At a glance

Merchant rating

4.9 / 5 · 25 reviews

Rating, last 12 months

4.92 from 13 reviews

New reviews, last 12 months

13 (was 12)

Developer replies

18 of 25 reviews

Typical reviewer had used it

1 months

Pricing

Free plan available. Free trial available.

On the App Store since

September 4, 2024

Review history held

2025 – 2026

Integrates with

Checkout

Shopify Admin

Judge.me

Smile

Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check

Alternatives

Instead of Shoply AI Search & AI Chatbot

Same categories, by review volume.

Reviews per year

2025

14 reviews

2026

11 reviews