W3 Custom Order Status
by W3trends
4.7
(54 reviews)
Best suited for stores handling up to 5,000 orders a month that want to customize order status displays and post-purchase messaging.
Create custom order statuses for any workflow. Keep customers updated with email and SMS alerts. Keep customers informed every step of your production process. Create unlimited custom order statuses (Design, Production, QA, Shipped, etc.) and notify customers automatically by email or SMS when their order progresses. Perfect for custom goods, print shops, furniture makers, and any business with steps beyond shipping. Keep customers informed every step of your production process. Create unlimited custom order statuses (Design, Production, QA, Shipped, etc.) and notify customers automatically by email or SMS when their order progresses. Perfect for custom goods, print shops, furniture makers, and any business with steps beyond shipping. more Auto email & SMS alerts when orders move forward Unlimited custom statuses for your unique workflow Branded status page to keep customers informed Bulk updates & QR workstation scanning to move orders fast Real-time progress updates reduce support tickets
Copy from the Shopify App Store listing, unedited.Which plan would my store need?
Move this to your own volume. Nothing is sent anywhere — the answer is computed here, from the limits this developer publishes.
How many orders a month?
Starter
$19/month
≈ $0.11 per order
Next step up is Growth at $59/mo — $40 more a month.
Order tracking
Bottom line
fulfilment cost and post-purchase experience
From $19/mo
2 tiers · priced by orders/month
42/100
Mixed signals · from 55 reviews
What it does
Auto email & SMS alerts when orders move forward
Unlimited custom statuses for your unique workflow
Branded status page to keep customers informed
Bulk updates & QR workstation scanning to move orders fast
Real-time progress updates reduce support tickets
Pricing
$19/month
$59/month
42
/ 100Mixed signals
Scored on 55 merchant reviews we hold for W3 Custom Order Status, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2016–2026 · 55 reviews read| 2016 | 2 reviews |
|---|---|
| 2017 | 2 reviews |
| 2018 | 9 reviews |
| 2019 | 2 reviews |
| 2020 | 6 reviews |
| 2021 | 4 reviews |
| 2022 | 2 reviews |
| 2023 | 5 reviews |
| 2024 | 11 reviews |
| 2025 | 8 reviews |
| 2026 | 4 reviews |
What merchants say
4.7
9%
of reviews get an answer34%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 54. Open one to read it in full, with the developer's reply where there is one.
Love this app — it's a huge help for keeping track of where my orders are at (manual entry, but worth it) and the automated email notifications save me a ton of time.
This app is extremely important for the operation of our business. When Shopify have updates sometimes it affects other apps . W3 support is very important if they get affected . We have great response from them always if there is a problem . Great app.
Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.
Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.
This app has been so helpful for my order management and my customers experience. I love that I can organize my orders by statuses like if it's printed or not and my customers can view that status on their own anytime on the order lookup page. There's so many options to customize the information you and your customers see as well regarding the statuses. Highly recommend if you want to keep your customers informed on their order and keep your orders organized.
Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time). We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!
W3 Custom Order Status FAQ
Answered from this app's own listing and its full review record.
Best suited for stores handling up to 5,000 orders a month that want to customize order status displays and post-purchase messaging.
Paid plans start at $19/month, and run to $59/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
W3 Custom Order Status's tiers are gated on orders/month, so the right plan depends on your own volume. The plan-fit tool on this page resolves the cheapest tier whose published limits cover the number you enter, and shows how much headroom is left before the next step up.
On our scorecard W3 Custom Order Status rates 42 out of 100 — mixed signals — read from 55 merchant reviews. The developer has published replies to 5 of 55 reviews. The score reflects what the review record shows, nothing more.
54 merchants have reviewed W3 Custom Order Status, averaging 4.7 out of 5. We hold the review history from 2016 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 54 reviews
4.40 from 5 reviews
5 (was 7)
5 of 55 reviews
4 months
From $19/month. Free trial available.
September 24, 2016
2016 – 2026
Categories
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