BotSpace: AI Chat & Helpdesk
by BotSpace
4.9
(72 reviews)
Best suited for stores using 20+ Integrations, Instagram and SMS, which it integrates with and willing to start free and move to $15/mo.
AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform more Recover abandoned carts with AI follow-ups on WhatsApp and Voice Convert website and Instagram visitors by answering questions instantly Send automated order confirmations, shipment tracking, and more. Automate order edits, tracking, returns, and FAQs 24/7 Send personalized campaigns based on Shopify customer segments
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $15/mo
free plan available · 2 tiers
65/100
Solid · from 73 reviews
What it does
Recover abandoned carts with AI follow-ups on WhatsApp and Voice
Convert website and Instagram visitors by answering questions instantly
Send automated order confirmations, shipment tracking, and more.
Automate order edits, tracking, returns, and FAQs 24/7
Send personalized campaigns based on Shopify customer segments
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
1 seat
Upto 5 workflows
Shared inbox
Broadcasts
Integrations
Analytics
Pro
$15/month
5 seats
Upto 10 workflows
AI agent
AI copilot
AI moderator
AI insights
Pricing
Free
$15/month
65
/ 100Solid
Scored on 73 merchant reviews we hold for BotSpace: AI Chat & Helpdesk, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2024–2026 · 73 reviews read| 2024 | 2 reviews |
|---|---|
| 2025 | 12 reviews |
| 2026 | 59 reviews |
What merchants say
4.9
7%
of reviews get an answer1%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 72. Open one to read it in full, with the developer's reply where there is one.
Shashvi was my assigned POC, She was extremely patient and helpful. Infact the entire team was helpful. Thank you guys for helping me with onboarding process
BotSpace has made managing our WhatsApp communication much simpler. The platform is user-friendly, reliable, and helps us handle customer conversations more efficiently. The support team is quick to respond and always helpful. A great tool for businesses looking to automate and improve their WhatsApp engagement.
Great experience with BotSpace so far. The team has been very helpful and responsive, making the overall setup smooth and easy for us. Really happy with the support!
The best WhatsApp automation app we’ve used! The platform is smooth, reliable, and makes managing customer communication so much easier. What really stands out is their support team — extremely helpful, responsive, and always ready to assist whenever needed. Highly recommended for any business looking to streamline and automate their WhatsApp communication!
It's an amazing platform i am using from past 5-6 Months pretty good, and team is super responsive.
Working with BotSpace has completely transformed how we connect with our customers. Their tools are genuinely top-tier, intuitive, and extremely effective. What stood out to us immediately was how easy it was to capture customer attention—their smooth, crystal-clear templates made launching engaging outreach campaigns effortless. The platform is intuitive, reliable, and has boosted our response and conversion rates significantly. If you’re looking for a powerful tool to streamline communication and attract more leads on WhatsApp and beyond, BotSpace is absolutely worth it!
The platform is intuitive, easy to use, and free from unnecessary clutter. It offers all the essential features a brand needs to start engaging with its customers effectively. The pricing is highly competitive and significantly more affordable than many other alternatives in the market, making it a great value for money. The onboarding experience is smooth, and the customer support team is responsive, knowledgeable, and genuinely helpful. Overall, BotSpace has been a reliable and cost-effective solution for our business.
Good app, clean UI, and prompt support!
BotSpace: AI Chat & Helpdesk FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using 20+ Integrations, Instagram and SMS, which it integrates with and willing to start free and move to $15/mo.
There is a free plan, paid plans start at $15/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
BotSpace: AI Chat & Helpdesk's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard BotSpace: AI Chat & Helpdesk rates 65 out of 100 — solid — read from 73 merchant reviews. The developer has published replies to 5 of 73 reviews. The score reflects what the review record shows, nothing more.
72 merchants have reviewed BotSpace: AI Chat & Helpdesk, averaging 4.9 out of 5. We hold the review history from 2024 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 72 reviews
4.88 from 67 reviews
67 (was 5)
5 of 73 reviews
1 months
Free plan available. Free trial available.
December 22, 2023
2024 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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