BotSpace: AI Chat & Helpdesk
by BotSpace
4.8
(85 reviews)
Best suited for stores using 20+ Integrations, Instagram and SMS, which it integrates with and willing to start free and move to $15/mo.
AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Email, Voice & SMS Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform Most shoppers don’t buy on their first visit, leaving you with abandoned carts and unanswered questions. BotSpace’s AI agent turns these into sales by instantly answering questions on your site and Instagram, then following up via WhatsApp or automated Voice calls to recover carts. It also automates support tasks (order updates, returns, FAQs) so customers get 24/7 help without adding to your workload. Result: more conversions, recovered revenue, and happier customers—all from one platform more Recover abandoned carts with AI follow-ups on WhatsApp and Voice Convert website and Instagram visitors by answering questions instantly Send automated order confirmations, shipment tracking, and more. Automate order edits, tracking, returns, and FAQs 24/7 Send personalized campaigns based on Shopify customer segments
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $15/mo
free plan available · 2 tiers
65/100
Solid · from 82 reviews
What it does
Recover abandoned carts with AI follow-ups on WhatsApp and Voice
Convert website and Instagram visitors by answering questions instantly
Send automated order confirmations, shipment tracking, and more.
Automate order edits, tracking, returns, and FAQs 24/7
Send personalized campaigns based on Shopify customer segments
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
1 seat
Upto 5 workflows
Shared inbox
Broadcasts
Integrations
Analytics
Pro
$15/month
5 seats
Upto 10 workflows
AI agent
AI copilot
AI moderator
AI insights
Pricing
Free
$15/month
65
/ 100Solid
Scored on 82 merchant reviews we hold for BotSpace: AI Chat & Helpdesk, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2024–2026 · 82 reviews read| 2024 | 2 reviews |
|---|---|
| 2025 | 12 reviews |
| 2026 | 68 reviews |
What merchants say
4.8
6%
of reviews get an answer1%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 85. Open one to read it in full, with the developer's reply where there is one.
BotSpace has been performing efficiently in managing our Instagram automation, particularly for sharing product links and responding to customer DMs. It has streamlined our communication process and improved response efficiency. Overall, it has been a valuable tool in enhancing customer engagement and simplifying day-to-day operations.
Smooth onboarding experience and the app works quite well.
The AI agent is surprisingly natural and handles complex eCommerce queries with ease. It saves our team hours every day by resolving FAQs and order lookups automatically. Great interface, smooth integration, and solid value for any growing brand.
Devashish Agarwal. Had a call with him and it was very clear and straight forward. Definitely recommended.
We recently switched to BotSpace, and it's been really helpful in getting our customer support set up properly with proper reporting. Whenever we run into an issue or need something adjusted, we reach out to the developers, and they sort it out quickly; they're really responsive and easy to work with. Happy with the app so far and would recommend it.
We have been using BotSpace for our business WhatsApp communication, and it has been a great experience. The platform is easy to use and helps us manage customer messages, automation, and communication more efficiently. It saves our team valuable time and makes customer engagement much smoother. Highly recommended for businesses looking for an effective WhatsApp automation solution!
Experience has been seamless. Quick and easy, transparent and zero complications.
BotSpace: AI Chat & Helpdesk FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using 20+ Integrations, Instagram and SMS, which it integrates with and willing to start free and move to $15/mo.
There is a free plan, paid plans start at $15/month across 2 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
BotSpace: AI Chat & Helpdesk's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard BotSpace: AI Chat & Helpdesk rates 65 out of 100 — solid — read from 82 merchant reviews. The developer has published replies to 5 of 82 reviews. The score reflects what the review record shows, nothing more.
85 merchants have reviewed BotSpace: AI Chat & Helpdesk, averaging 4.8 out of 5. We hold the review history from 2024 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.8 / 5 · 85 reviews
4.89 from 71 reviews
71 (was 9)
5 of 82 reviews
1 months
Free plan available. Free trial available.
December 22, 2023
2024 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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