Chatbase
by Chatbase.co Inc.
4.7
(19 reviews)
Best suited for stores using Instagram, Messenger and Salesforce, which it integrates with and willing to start free and move to $40/mo.
AI agent for your store. It answers shoppers, places orders, and hands off to your team. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. more Instant answers: Replies to shoppers in their language from your site and docs Product search: Finds items by text or photo and adds them to the cart in chat Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger After the sale: Tracks orders and drafts exchanges for a human to approve first Human handoff: Your team takes over in the Helpdesk and sees shopper orders
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $40/mo
free plan available · 4 tiers
37/100
Limited evidence · from 15 reviews
What it does
Instant answers: Replies to shoppers in their language from your site and docs
Product search: Finds items by text or photo and adds them to the cart in chat
Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
After the sale: Tracks orders and drafts exchanges for a human to approve first
Human handoff: Your team takes over in the Helpdesk and sees shopper orders
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
50 Credits
1 MB
Hobby
$40/month
Access to advanced models
700 message credits/month
5 enabled AI Actions
10 MB
2 Members
Integrations (WhatsApp, Slack and more)
Standard
$150/month
4000 message credits/month
8 enabled AI Actions
20 MB
3 Members
Voice
API access
Pro
$500/month
15000 message credits/month
12 enabled AI Actions
40 MB
5 Members
Advanced Analytics
Sources suggestions
Pricing
Free
$40/month
$150/month
$500/month
37
/ 100Limited evidence
Scored on 15 merchant reviews we hold for Chatbase, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 15 reviews read| 2026 | 15 reviews |
|---|
What merchants say
4.7
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 19. Open one to read it in full, with the developer's reply where there is one.
Our customers get instant answers, track orders without waiting, and actually click the personalized recommendations Chatbase suggests. The multilingual support is spot on — tested it in German, Arabic, and Japanese. Returns dropped because shoppers find the right size/product faster. Integrates with Shopify in one click. Worth every dollar.
Chatbase has completely improved the way we handle customer support on our Shopify store. The AI replies instantly and helps customers find products quickly. Very easy to set up and works smoothly.
this is actually crazy, i found it on youtube, worked literally instantly for my store. I like the fact i can upload past docs and resource guides. Happy to beta test or trial anything you guys need chatbase!
The AI chatbot provides fast, accurate responses and has greatly improved our customer support. Highly recommended!
Amazing AI chatbot with easy setup, fast responses, and excellent customer support. It has improved our customer experience and saved us a lot of time. Highly recommended!
Chat Base made it easy to automate customer support. The setup was quick, and the AI responses are accurate and helpful.
This app is on another level. It is unbelievably user friendly. The AI is very easy to train and very eager to learn......and can sell a tone!! Great product! Highly recommended...... --- ACIZEM Watches
Model worked ok but needed assistance training and onboarding. No demo or support aside from email available. Not enough support for the $1.5k they're asking for. Tidio is working great for us
Chatbase FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Instagram, Messenger and Salesforce, which it integrates with and willing to start free and move to $40/mo.
There is a free plan, paid plans start at $40/month, and run to $500/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Chatbase's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Chatbase rates 37 out of 100 — limited evidence — read from 15 merchant reviews. The developer has published replies to 0 of 15 reviews. The score reflects what the review record shows, nothing more.
19 merchants have reviewed Chatbase, averaging 4.7 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 19 reviews
4.80 from 15 reviews
15
0 of 15 reviews
3 days
Free plan available. Free trial available.
January 7, 2026
2026 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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