Chatbase
by Chatbase.co Inc.
4.7
(19 reviews)
Best suited for stores wanting to handle customer conversations across Instagram, Messenger, WhatsApp and Slack without adding headcount.
Probably not for you if you don't use Salesforce or Stripe for order and customer data.
Chatbase is a platform for building AI Agents for Customer Support & Sales for your store Chatbase is ideal for Shopify merchants seeking to streamline customer support and enhance efficiency. This AI-powered chatbot offers instant messaging, product searching, order tracking, and personalized product recommendations, all available 24/7 to improve customer satisfaction, making customer communication more efficient and scalable. Merchants' customers can use multiple languages including: English, German, French, Italian, Spanish, Turkish, Arabic, Japanese, Chinese, and much more. Chatbase is ideal for Shopify merchants seeking to streamline customer support and enhance efficiency. This AI-powered chatbot offers instant messaging, product searching, order tracking, and personalized product recommendations, all available 24/7 to improve customer satisfaction, making customer communication more efficient and scalable. Merchants' customers can use multiple languages including: English, German, French, Italian, Spanish, Turkish, Arabic, Japanese, Chinese, and much more. more 24/7 Availability: Ensure continuous support for customer inquiries anytime Search for Products: Help customers quickly find products within your store Personalized Recommendations: Deliver tailored product suggestions based on data Instant Order Tracking: Keep customers updated on their Shopify purchases Seamless Integration: Easily integrate with your store for a smooth setup
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $40/mo
free plan available · 4 tiers
37/100
Limited evidence · from 15 reviews
What it does
24/7 Availability: Ensure continuous support for customer inquiries anytime
Search for Products: Help customers quickly find products within your store
Personalized Recommendations: Deliver tailored product suggestions based on data
Instant Order Tracking: Keep customers updated on their Shopify purchases
Seamless Integration: Easily integrate with your store for a smooth setup
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
50 Credits
400 KB
Hobby
$40/month
Access to advanced models
500 message credits/month
5 enabled AI Actions
10 MB
2 Members
Integrations (WhatsApp, Slack and more)
Standard
$150/month
4000 message credits/month
8 enabled AI Actions
20 MB
3 Members
Voice
API access
Pro
$500/month
15000 message credits/month
12 enabled AI Actions
40 MB
5 Members
Advanced Analytics
Sources suggestions
Pricing
Free
$40/month
$150/month
$500/month
37
/ 100Limited evidence
Scored on 15 merchant reviews we hold for Chatbase, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 15 reviews read| 2026 | 15 reviews |
|---|
What merchants say
4.7
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 19. Open one to read it in full, with the developer's reply where there is one.
Our customers get instant answers, track orders without waiting, and actually click the personalized recommendations Chatbase suggests. The multilingual support is spot on — tested it in German, Arabic, and Japanese. Returns dropped because shoppers find the right size/product faster. Integrates with Shopify in one click. Worth every dollar.
Chatbase has completely improved the way we handle customer support on our Shopify store. The AI replies instantly and helps customers find products quickly. Very easy to set up and works smoothly.
this is actually crazy, i found it on youtube, worked literally instantly for my store. I like the fact i can upload past docs and resource guides. Happy to beta test or trial anything you guys need chatbase!
The AI chatbot provides fast, accurate responses and has greatly improved our customer support. Highly recommended!
Amazing AI chatbot with easy setup, fast responses, and excellent customer support. It has improved our customer experience and saved us a lot of time. Highly recommended!
Chat Base made it easy to automate customer support. The setup was quick, and the AI responses are accurate and helpful.
This app is on another level. It is unbelievably user friendly. The AI is very easy to train and very eager to learn......and can sell a tone!! Great product! Highly recommended...... --- ACIZEM Watches
Model worked ok but needed assistance training and onboarding. No demo or support aside from email available. Not enough support for the $1.5k they're asking for. Tidio is working great for us
Chatbase FAQ
Answered from this app's own listing and its full review record.
Best suited for stores wanting to handle customer conversations across Instagram, Messenger, WhatsApp and Slack without adding headcount. Probably not for you if you don't use Salesforce or Stripe for order and customer data.
There is a free plan, paid plans start at $40/month, and run to $500/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Chatbase's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Chatbase rates 37 out of 100 — limited evidence — read from 15 merchant reviews. The developer has published replies to 0 of 15 reviews. The score reflects what the review record shows, nothing more.
19 merchants have reviewed Chatbase, averaging 4.7 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 19 reviews
4.80 from 15 reviews
15
0 of 15 reviews
3 days
Free plan available
January 7, 2026
2026 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
Run a free readiness checkInstead of Chatbase
Same categories, by review volume.
