Chatbase
by Chatbase.co Inc.
4.9
(38 reviews)
Best suited for stores using Instagram, Messenger and Salesforce, which it integrates with and willing to start free and move to $40/mo.
AI agent for your store. It answers shoppers, places orders, and hands off to your team. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation. more Instant answers: Replies to shoppers in their language from your site and docs Product search: Finds items by text or photo and adds them to the cart in chat Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger After the sale: Tracks orders and drafts exchanges for a human to approve first Human handoff: Your team takes over in the Helpdesk and sees shopper orders
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $40/mo
free plan available · 4 tiers
50/100
Mixed signals · from 29 reviews
What it does
Instant answers: Replies to shoppers in their language from your site and docs
Product search: Finds items by text or photo and adds them to the cart in chat
Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
After the sale: Tracks orders and drafts exchanges for a human to approve first
Human handoff: Your team takes over in the Helpdesk and sees shopper orders
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
50 Credits
1 MB
Hobby
$40/month
Access to advanced models
700 message credits/month
5 enabled AI Actions
10 MB
2 Members
Integrations (WhatsApp, Slack and more)
Standard
$150/month
4000 message credits/month
8 enabled AI Actions
20 MB
3 Members
Voice
API access
Pro
$500/month
15000 message credits/month
12 enabled AI Actions
40 MB
5 Members
Advanced Analytics
Sources suggestions
Pricing
Free
$40/month
$150/month
$500/month
50
/ 100Mixed signals
Scored on 29 merchant reviews we hold for Chatbase, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2026–2026 · 29 reviews read| 2026 | 29 reviews |
|---|
What merchants say
4.9
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 38. Open one to read it in full, with the developer's reply where there is one.
Chatbase is a useful and easy-to-use app for improving customer support. The AI chatbot helps answer customer questions quickly and provides helpful information about products. It saves time and makes communication with customers more efficient. Overall, it’s a great tool for enhancing the shopping experience.
We gebruiken deze app al een tijdje, zelfs voor onze overstap naar Shopify, en zijn erg tevreden. De bot is makkelijk te trainen en helpt onze klanten goed, vooral met de Shopify integratie. Enige nadeel vind ik dat 20mb limiet voor trainingsdata wel erg klein is voor de bot. Je komt er al snel tegenaan, zelfs met een klein assortiment.
Chatbase has been a great addition to my store. The AI chatbot is easy to set up, responds quickly, and helps customers find the information they need without any hassle.
Chatbase is a powerful and user-friendly AI chatbot solution. It makes it easy to create an AI assistant that can answer customer questions and provide helpful support. The setup is simple, the interface is clean, and the chatbot works smoothly. Overall, a great tool for improving customer engagement and support.
The Chatbase app offers helpful AI-powered features for managing customer interactions. I like its simple interface and customization options. It can save time by automating responses and making customer communication more efficient.
This app offers a convenient way to manage tasks in a Shopify store. The interface is organized, and the features are presented clearly. It can be a useful addition to a store's workflow.
The app has a simple and user-friendly interface. Its features are easy to understand, and the overall experience has been smooth. It offers useful tools that can help simplify store management.
Honestly, this app has made a noticeable difference for us. It seamlessly handles a huge chunk of our daily customer inquiries on WhatsApp and live chat, and we've actually seen a solid boost in our conversion rate since setting it up. The AI gets our product details right, and the photo search feature is a huge plus for shoppers. Amazing Love it!
Chatbase FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Instagram, Messenger and Salesforce, which it integrates with and willing to start free and move to $40/mo.
There is a free plan, paid plans start at $40/month, and run to $500/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Chatbase's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Chatbase rates 50 out of 100 — mixed signals — read from 29 merchant reviews. The developer has published replies to 0 of 29 reviews. The score reflects what the review record shows, nothing more.
38 merchants have reviewed Chatbase, averaging 4.9 out of 5. We hold the review history from 2026 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 38 reviews
4.90 from 29 reviews
29
0 of 29 reviews
3 days
Free plan available
January 7, 2026
2026 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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