Convi: AI Chatbot & Live chat
by Convi
5.0
(12 reviews)
Best suited for stores handling customer inquiries through chat, from small shops to large catalogs.
Enterprise AI sales chatbot: cleans inbox, answer FAQs with AI agent, acts as AI shopping assistant. Convi is a Generative AI Chat bot that handles your store's FAQ, helpdesk, help center and contact us forms for free 24/7 (You can confirm manually). The AI agent learns from your products, policies and knowledge base in one click, then answers customer questions like a real shopping assistant. Replaces your help desk, contact us page and FAQ section with one chatbot. Multilingual. No code. Setup in 5 minutes. The AI chatbot escalates complex tickets to your team so you focus on what matters. Convi is a Generative AI Chat bot that handles your store's FAQ, helpdesk, help center and contact us forms for free 24/7 (You can confirm manually). The AI agent learns from your products, policies and knowledge base in one click, then answers customer questions like a real shopping assistant. Replaces your help desk, contact us page and FAQ section with one chatbot. Multilingual. No code. Setup in 5 minutes. The AI chatbot escalates complex tickets to your team so you focus on what matters. more Answer questions instantly using AI trained on your store's own data. Provide 24/7 support and resolve common questions on orders, shipping & returns. Help customers find the right products with a built-in product search. Let AI handle first-line support; escalate complex issues to your team's inbox. Support your global customers by chatting in multiple languages automatically.
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $49/mo
free plan available · 4 tiers
42/100
Mixed signals · from 12 reviews
What it does
Answer questions instantly using AI trained on your store's own data.
Provide 24/7 support and resolve common questions on orders, shipping & returns.
Help customers find the right products with a built-in product search.
Let AI handle first-line support; escalate complex issues to your team's inbox.
Support your global customers by chatting in multiple languages automatically.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Test only
Free
Unlimited test chats - No live access
Unlimited product catalogue
Answer based on product & store data
Native Shopify integration
Multilingual responses
Starter (Tier 1)
$49/month
Live widget on storefront
100 AI resolution per month
Custom Instructions & Prompts
Custom FAQ knowledges
Smart handing over conversation to human
Order tracking ability
Starter (Tier 2)
$149/month
300 AI resolution per month
Starter (Tier 3)
$249/month
500 AI resolution per month
Pricing
Free
$49/month
$149/month
$249/month
42
/ 100Mixed signals
Scored on 12 merchant reviews we hold for Convi: AI Chatbot & Live chat, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2025–2026 · 12 reviews read| 2025 | 5 reviews |
|---|---|
| 2026 | 7 reviews |
What merchants say
5.0
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 12. Open one to read it in full, with the developer's reply where there is one.
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Thanks Dela, outstanding customer service—they truly went above and beyond to assist me.
Excellent!!!!
We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. (Shout out to Dela). They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer.
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
ottima esperienza con Shawn, veloce nelle risposte e molto disponibile. Grazie del tuo intervento.
Convi: AI Chatbot & Live chat FAQ
Answered from this app's own listing and its full review record.
Best suited for stores handling customer inquiries through chat, from small shops to large catalogs.
There is a free plan, paid plans start at $49/month, and run to $249/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Convi: AI Chatbot & Live chat's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Convi: AI Chatbot & Live chat rates 42 out of 100 — mixed signals — read from 12 merchant reviews. The developer has published replies to 0 of 12 reviews. The score reflects what the review record shows, nothing more.
12 merchants have reviewed Convi: AI Chatbot & Live chat, averaging 5.0 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 12 reviews
4.64 from 11 reviews
11
0 of 12 reviews
4 days
Free plan available. Free trial available.
June 26, 2025
2025 – 2026
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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