Convi: AI Helpdesk & Chatbot
by Convi
5.0
(13 reviews)
Best suited for stores using Gorgias, Instagram and Klaviyo, which it integrates with and willing to start free and move to $49/mo.
For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge. The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first. The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first. more Answer customers' questions instantly using AI trained on your store's own data. Provide 24/7 support and resolve common questions on orders, shipping & returns. One Assistant across chat, WhatsApp, Instagram, Messenger and email. Let AI handle first-line support; escalate complex issues to your team's inbox. Support your global customers by chatting in multiple languages automatically.
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $49/mo
free plan available · 4 tiers
55/100
Mixed signals · from 13 reviews
What it does
Answer customers' questions instantly using AI trained on your store's own data.
Provide 24/7 support and resolve common questions on orders, shipping & returns.
One Assistant across chat, WhatsApp, Instagram, Messenger and email.
Let AI handle first-line support; escalate complex issues to your team's inbox.
Support your global customers by chatting in multiple languages automatically.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free Trial
Free
7-day live trial, no card needed
Trial: Convi answers real shoppers
Answer based on product & store data
Native Shopify integration
Multilingual responses
Testing and live access during the trial
Starter (Tier 1)
$49/month
100 AI resolution per month
Custom Instructions & Prompts
Proactive and Upsell Skills (+10% AOV)
Smart handing over conversation to human
Order skills (WISMO, Address, etc.)
Social media AI chatbot (WA,IG, etc.)
Starter (Tier 2)
$149/month
300 AI resolution per month
Starter (Tier 3)
$249/month
500 AI resolution per month
Pricing
Free
$49/month
$149/month
$249/month
55
/ 100Mixed signals
Scored on 13 merchant reviews we hold for Convi: AI Helpdesk & Chatbot, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Recent reviews rate above this app's own average
Reviews in the last 12 months average 5.00, 0.31 stars above the lifetime average of 4.69.Review history
2025–2026 · 13 reviews read| 2025 | 5 reviews |
|---|---|
| 2026 | 8 reviews |
What merchants say
5.0
0%
of reviews get an answer0%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 13. Open one to read it in full, with the developer's reply where there is one.
HI, I had such a great experience getting my AI assistant set up on my website! The team was incredibly helpful, knowledgeable, and patient throughout the entire process. Honestly, without their help and expertise, I’m not sure I would have been able to get everything set up properly on my own. Everything is now fully set up and working beautifully, and I’m so excited about what this adds to my website. My customers can now ask questions and get help in real time, which makes their shopping experience so much easier. I truly appreciate the support I received throughout the setup process and would absolutely recommend them to other business owners. Thank you for making the entire experience so easy! -Christina
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Thanks Dela, outstanding customer service—they truly went above and beyond to assist me.
Excellent!!!!
We are a newly formed business. On our research to find an Ai Chatbot for we found Convi. We started with a Free Plan and from the get go the support and service was excellent. Dela has been amazing and so willing to help. (Shout out to Dela). They customised the look to be based on our brand and assisted us with knowledge base for FAQ's. Looking forward to see what more Convi has to offer.
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
Convi: AI Helpdesk & Chatbot FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Gorgias, Instagram and Klaviyo, which it integrates with and willing to start free and move to $49/mo.
There is a free plan, paid plans start at $49/month, and run to $249/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Convi: AI Helpdesk & Chatbot's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Convi: AI Helpdesk & Chatbot rates 55 out of 100 — mixed signals — read from 13 merchant reviews. The developer has published replies to 0 of 13 reviews. The score reflects what the review record shows, nothing more.
13 merchants have reviewed Convi: AI Helpdesk & Chatbot, averaging 5.0 out of 5. We hold the review history from 2025 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 13 reviews
5.00 from 10 reviews
10
0 of 13 reviews
4 days
Free plan available. Free trial available.
June 26, 2025
2025 – 2026
Categories
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