Easy to use.

You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.

I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely inaccurate information. Instead of helping users, it creates confusion and damages trust in our business. What is even more concerning is that despite reporting these issues multiple times, the support team has not provided any effective resolution. The problems continue to occur, and the bot still ignores the information and rules it was supposed to follow. At this point, the chatbot is introducing serious risks to our sales process and customer communication. We cannot allow customers to receive false pricing, incorrect product details, or fabricated order conditions. We expect an urgent investigation into: why the bot is generating false information, why it fails to follow the provided product and pricing data, why it keeps confusing products, and why previous reports have not been properly addressed. If these issues cannot be resolved quickly, we will be forced to reconsider continuing with this implementation. We need immediate action and a clear explanation of what is being done to fix the system.

I've purchased on Dec 20th the chatbot because of the Instagram integration. There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work. None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist. I'm not only disappointed by the missing documented feature itself but also by it inefficient support. If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately. My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.

Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.

I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount. Thank you for making it right — everything is working well now.

Brilliant app and top-notch support, couldn’t be happier Can’t fault the Jotform App or the team behind it - absolutely spot on. It was incredibly easy to integrate with Shopify, and everything worked seamlessly right from the start. Training the AI bot is refreshingly straightforward. No faffing about with complicated flows or hours of setup like some others, it just works. The interface is clean, intuitive, and genuinely user-friendly. A proper plug-and-play solution for anyone looking to add AI to their store. A full 5-star experience, great app, great people. Highly recommended.