Zipchat AI Chatbot & Live Chat
by ZIPCHAT INC
4.9
(192 reviews)
Best suited for stores using ChatGPT, Claude, Emails, Instagram, Messenger and Gorgias, Zendesk, Re:amaze, which it integrates with and willing to start free and move to $49/mo.
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training. Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training. more One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email AI Chat takes actions: order tracking, returns, COD, discounts & stock checks AI customer support & customer service: product, sizing, shipping & FAQ answers AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
Copy from the Shopify App Store listing, unedited.Chat
Bottom line
operating cost and staff time
From $49/mo
free plan available · 4 tiers
85/100
Well supported · from 165 reviews
What it does
One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
AI customer support & customer service: product, sizing, shipping & FAQ answers
AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
120 AI replies/m
Unlimited human replies/m
Training on 100 pages
AI Corrections
AI Product Recommendations
Order Status
Starter
$49/month
500 AI replies/m
Training on 1,000 pages
Growth
$129/month
1,500 AI replies/m
Training on 15,000 pages
Pro
$249/month
3,000 AI replies/m
Training on 75,000 pages
Pricing
Free
$49/month
$129/month
$249/month
85
/ 100Well supported
Scored on 165 merchant reviews we hold for Zipchat AI Chatbot & Live Chat, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2023–2026 · 165 reviews read| 2023 | 19 reviews |
|---|---|
| 2024 | 37 reviews |
| 2025 | 39 reviews |
| 2026 | 70 reviews |
What merchants say
4.9
40%
of reviews get an answer11%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 192. Open one to read it in full, with the developer's reply where there is one.
Zipchat is amazing. It brings massive incremental revenues to our business as well as support staff cost savings. Highly recommend!
Great experience so far with the chat bot. Easy to set up and starts helping conversions immediately. Looking forward to testing their other solutions as well.
Fantastic customer service! The team are always available to help with any issues we have. The App is very easy to use, and the chat platform has been very helpful. We are extremely happy with the Zipchat system and the team behind it.
Good customer service from Aymar especially.
Great App. Very helpful in communicating with clients in a timely manner.
We used 2/3 Chatbots before Zipchat. But Zipchat is the only one that earns itself at least 10 times back every month! It litterely converts the customer from having questions to buying your product within a few replies.
Muy buena herramienta, lo configure todo con Claude. Lorena muy clara con la explicacion de onboarding
Servizio eccellente! Ho aumentato le mie vendite da subito. Chat AI molto ottimizzate. Partner da avere!
Zipchat AI Chatbot & Live Chat FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using ChatGPT, Claude, Emails, Instagram, Messenger and Gorgias, Zendesk, Re:amaze, which it integrates with and willing to start free and move to $49/mo.
There is a free plan, paid plans start at $49/month, and run to $249/month across 4 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Zipchat AI Chatbot & Live Chat's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Zipchat AI Chatbot & Live Chat rates 85 out of 100 — well supported — read from 165 merchant reviews. The developer has published replies to 66 of 165 reviews. The score reflects what the review record shows, nothing more.
192 merchants have reviewed Zipchat AI Chatbot & Live Chat, averaging 4.9 out of 5. We hold the review history from 2023 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.9 / 5 · 192 reviews
4.95 from 84 reviews
84 (was 34)
66 of 165 reviews
2 months
Free plan available. Free trial available.
May 23, 2023
2023 – 2026
Categories
Will AI shoppers find this store?
Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.
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