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Outvio Exchanges and Helpdesk
Outvio Exchanges and Helpdesk
by Outvio
4.7
(26 reviews)
Best suited for merchants managing returns and post-purchase support at scale, particularly those shipping through Correos, DHL, DPD, Fedex, GLS, or UPS.
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Copy from the Shopify App Store listing, unedited.Helpdesk
Bottom line
fulfilment cost and post-purchase experience
From $375/mo
1 tier
41/100
Mixed signals · from 26 reviews
What it does
Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
HelpDesk and Ticketing software with Unlimited agents, tickets and automations
Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
One plan, no tiers to choose between
This developer publishes a single plan ($4,500/year), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “$4,500/year”.
Pricing
$4,500/year
41
/ 100Mixed signals
Scored on 26 merchant reviews we hold for Outvio Exchanges and Helpdesk, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2021–2026 · 26 reviews read| 2021 | 1 reviews |
|---|---|
| 2022 | 8 reviews |
| 2023 | 11 reviews |
| 2024 | 3 reviews |
| 2025 | 1 reviews |
| 2026 | 2 reviews |
What merchants say
4.7
4%
of reviews get an answer29%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 26. Open one to read it in full, with the developer's reply where there is one.
Outvio has been a before-and-after for our logistics. We’ve been able to centralize shipments, automate key processes, and deliver a much more professional post-purchase experience. Ideal for brands looking to scale without losing control.
Al final se ha hecho imprescindible. Funciona muy bien y nos ahorra mucho trabajo Buena atención al cliente. A mejorar precio de la opción básica.
Llevo más de 7 meses utilizando Outvio. En prácticamente todo estoy contento con la empresa. No obstante, en mi punto de vista les falta más analítica de datos.
We have long searched for fulfilment solution that would both automate our shipping and offer end-to-end branded tracking and customer communication. This app does all that and exactly as promised. Their team is super responsive and helpful, which helped us to get most out of the app from the get go. Highly recommended!
Outvio has revolutionized the way we handle fulfillment for our business. The app is equipped with all the necessary tools for successful order management and shipping, including real-time tracking, automatic tracking updates, and customizable shipping options. I particularly love the ability to connect multiple sales channels, including marketplaces and e-commerce platforms, to streamline the process even further. The app's interface is visually appealing and intuitive, making it simple to use even for those without a technical background. I appreciate the attention to detail put into the design, as it helps me to work more efficiently and effectively. What really sets Outvio apart, however, is their exceptional customer support. Whenever I have had a question or encountered an issue, the support team has been there to assist me promptly and professionally. They go above and beyond to make sure that I have the best experience possible, and I truly appreciate their dedication to customer satisfaction. Overall, I can't say enough good things about Outvio. It's the perfect fulfillment solution for businesses of any size, and I wouldn't hesitate to recommend it to anyone in need of an advanced and reliable app.
Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso
Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.
Outvio me ahorra muchas horas de trabajo. Toda la gestión de logística y las devoluciones han quedado automatizadas con esta App. Con un solo click mis pedidos quedan preparados en mi Shopify, registrados en las empresas de transporte, los clientes están avisados por correo de cada paso que da su pedido y además he obtenido ventas derivadas del retargeting que ofrece con los correos enviados a los clientes. Estoy muy contenta con la facilidad de uso y con el servicio que ofrecen.
Outvio Exchanges and Helpdesk FAQ
Answered from this app's own listing and its full review record.
Best suited for merchants managing returns and post-purchase support at scale, particularly those shipping through Correos, DHL, DPD, Fedex, GLS, or UPS.
Paid plans start at $375/month across 1 published tier. Prices are as listed on the Shopify App Store and can change — confirm before installing.
On our scorecard Outvio Exchanges and Helpdesk rates 41 out of 100 — mixed signals — read from 26 merchant reviews. The developer has published replies to 1 of 26 reviews. The score reflects what the review record shows, nothing more.
26 merchants have reviewed Outvio Exchanges and Helpdesk, averaging 4.7 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
4.7 / 5 · 26 reviews
2
1 of 26 reviews
7 months
$4,500/year
October 1, 2021
2021 – 2026
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