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  5. Outvio Returns and Helpdesk

Outvio Returns and Helpdesk

by Outvio

4.7

(28 reviews)

54/100 · Mixed signalsFree to install. Additional charges may apply.
Best suited for stores using Correos, DHL and DPD, which it integrates with.

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more Returns and Exchanges, Upselling with instant Checkout within the Returns Portal Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation HelpDesk and Ticketing software with Unlimited agents, tickets and automations Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking

Copy from the Shopify App Store listing, unedited.
View on ShopifyCompare the plansSee the scorecard
Who it’s for
Helpdesk
What it moves
Bottom line

fulfilment cost and post-purchase experience

What it costs
Free to install. Additional charges may apply.
How it’s supported
54/100

Mixed signals · from 27 reviews

What it does

Returns and Exchanges, Upselling with instant Checkout within the Returns Portal

Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation

HelpDesk and Ticketing software with Unlimited agents, tickets and automations

Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations

Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking

Plan fit
One plan, no tiers to choose between

This developer publishes a single plan (Free to install), so plan choice does not arise — the only decision is whether to install it. The listing summarises it as “Free to install. Additional charges may apply.”.

Pricing
Free to install. Additional charges may apply.
Post-checkout

Free to install

The listing notes additional charges may apply, so the plan prices above may not be the full monthly cost.
Plans as listed on the Shopify App Store. Always confirm current pricing before installing.

54

/ 100
Mixed signals
low confidence

Scored on 27 merchant reviews we hold for Outvio Returns and Helpdesk, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.





Total cost is not knowable up front
1 plan listed, but the listing notes additional charges may apply.
Computed from the 27 reviews we hold, with 12-month windows measured to 2026-10. This scores the public review record — it is not a review of the software itself, and a low score often means we hold little evidence rather than poor evidence.
Review history
2021–2026 · 27 reviews read
Reviews per year
20211 reviews
20228 reviews
202311 reviews
20243 reviews
20251 reviews
20263 reviews
What merchants say

4.7

28 reviews
5★93%
4★0%
3★0%
2★0%
1★7%
Developer replies
4%
of reviews get an answer
Reviewed at 12m+
28%
had used it a year when they wrote
From 27 reviews read. Typical reviewer had used the app for 7 months. Most merchants review in their first month, so this reflects when people write — not how long they stay.
Recent merchant reviews

The newest 8 of 28. Open one to read it in full, with the developer's reply where there is one.

Outvio nos ha simplificado enormemente la integración con los transportistas y el seguimiento de pedidos. Centralizar todos los envíos en un solo panel y que el cliente reciba notificaciones claras en cada etapa del reparto ha reducido las consultas de seguimiento de forma drástica. Una solución muy sólida que cumple exactamente con lo que promete.

Outvio has been a before-and-after for our logistics. We’ve been able to centralize shipments, automate key processes, and deliver a much more professional post-purchase experience. Ideal for brands looking to scale without losing control.

Al final se ha hecho imprescindible. Funciona muy bien y nos ahorra mucho trabajo Buena atención al cliente. A mejorar precio de la opción básica.

Llevo más de 7 meses utilizando Outvio. En prácticamente todo estoy contento con la empresa. No obstante, en mi punto de vista les falta más analítica de datos.

We have long searched for fulfilment solution that would both automate our shipping and offer end-to-end branded tracking and customer communication. This app does all that and exactly as promised. Their team is super responsive and helpful, which helped us to get most out of the app from the get go. Highly recommended!

Outvio has revolutionized the way we handle fulfillment for our business. The app is equipped with all the necessary tools for successful order management and shipping, including real-time tracking, automatic tracking updates, and customizable shipping options. I particularly love the ability to connect multiple sales channels, including marketplaces and e-commerce platforms, to streamline the process even further. The app's interface is visually appealing and intuitive, making it simple to use even for those without a technical background. I appreciate the attention to detail put into the design, as it helps me to work more efficiently and effectively. What really sets Outvio apart, however, is their exceptional customer support. Whenever I have had a question or encountered an issue, the support team has been there to assist me promptly and professionally. They go above and beyond to make sure that I have the best experience possible, and I truly appreciate their dedication to customer satisfaction. Overall, I can't say enough good things about Outvio. It's the perfect fulfillment solution for businesses of any size, and I wouldn't hesitate to recommend it to anyone in need of an advanced and reliable app.

Albarán de salida para los transpotista de manera super fácil conteniendo información de los paquetes enviados a cada cierre del día. yuda a evaluar los transportistas con información sobre los envíos, precios inidencidas y tiempos de retraso

Plataforma de automatización de procesos para ecom muy práctica y resolutiva. Ahorro de tiempo del equipo de preparación de pedidos y atención al cliente. Muy buena atención de Jennifer para solucionar cualquier incidencia o duda.

Outvio Returns and Helpdesk FAQ

Answered from this app's own listing and its full review record.

Best suited for stores using Correos, DHL and DPD, which it integrates with.

The Shopify App Store lists this app as “Free to install. Additional charges may apply.”. It does not publish plain monthly prices we can compute against.

On our scorecard Outvio Returns and Helpdesk rates 54 out of 100 — mixed signals — read from 27 merchant reviews. The developer has published replies to 1 of 27 reviews. The score reflects what the review record shows, nothing more.

28 merchants have reviewed Outvio Returns and Helpdesk, averaging 4.7 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.

Quick facts
At a glance
Merchant rating

4.7 / 5 · 28 reviews


New reviews, last 12 months

3


Developer replies

1 of 27 reviews


Typical reviewer had used it

7 months


Pricing

Free to install. Additional charges may apply.


On the App Store since

October 1, 2021


Review history held

2021 – 2026

Integrates with
Checkout
Correos
DHL
DPD
Fedex
GLS
UPS

Categories
HelpdeskReturns and exchanges
Will AI shoppers find this store?

Apps like this one convert the traffic you already have. Getting recommended by ChatGPT and Perplexity is a separate problem.

Run a free readiness check
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xpay

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