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Relocate+ Order Editing
Relocate+ Order Editing
by Crowd Control
5.0
(41 reviews)
Best suited for stores using Easyship, Recharge and Shipstation, which it integrates with and willing to start free and move to $19/mo.
Cut support tickets by letting customers fix incorrect shipping addresses, swap variants, and cancel Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger. Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger. more Reduce support tickets: let customers fix addresses, edit products, or cancel. Set exact time limits and rules to control what can be changed. Allow shoppers to swap variants or add and remove items before shipping. Automatically capture payments for order upgrades or shipping differences. Connects seamlessly with ShipStation, Recharge, and other essential tools.
Copy from the Shopify App Store listing, unedited.Helpdesk
Bottom line
fulfilment cost and post-purchase experience
From $19/mo
free plan available · 3 tiers
65/100
Solid · from 38 reviews
What it does
Reduce support tickets: let customers fix addresses, edit products, or cancel.
Set exact time limits and rules to control what can be changed.
Allow shoppers to swap variants or add and remove items before shipping.
Automatically capture payments for order upgrades or shipping differences.
Connects seamlessly with ShipStation, Recharge, and other essential tools.
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
Free
Free
Enable one type of order editing
Unlimited edits for your chosen type
Shipping address and rate changes
Add/remove or edit products in orders
Order cancellations
Edit order notes and gift messages
Basic
$19/month
Unlimited order editing
Enable edits to shipping details
Items can be added, removed, or edited
Allow order cancellations
Order note editing
Edited orders are automatically tagged
Advanced
$39/month
Time-based editing windows
Limit edits by product and order filters
Disable the ability to remove items from
Monitor order editing with change logs
Priority support from US-based team
White glove on-boarding
Pricing
Free
$19/month
$39/month
65
/ 100Solid
Scored on 38 merchant reviews we hold for Relocate+ Order Editing, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2021–2026 · 38 reviews read| 2021 | 5 reviews |
|---|---|
| 2022 | 5 reviews |
| 2023 | 4 reviews |
| 2024 | 2 reviews |
| 2025 | 13 reviews |
| 2026 | 9 reviews |
What merchants say
5.0
0%
of reviews get an answer33%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 41. Open one to read it in full, with the developer's reply where there is one.
Tons of customization for such a lightweight and affordable app. Customer support has been fast and helpful! When we've reached out with issues, we get customized advice based on our actual setup, rather than a boilerplate answer or simply a link to docs.
CC Relocate+ has been a great addition to our Shopify store. It gives customers an easy way to update their order information after checkout, (we have preorders) which lets customers update well after purcahse and closer to the time we are shipping Also - Jason is fantastic. He’s extremely responsive, helpful, and quick to look into any questions or issues that come up. That level of support makes a huge difference - and hoenstly makes the difference between a good and bad experience Definitely recommended for any Shopify store that needs post order address changes
Absolutely vital app that works perfectly. Makes my life easier by allowing customers to make changes that otherwise my customer service team would have to make. Customers love it too! Support is super responsive. This is a no brainer.
This app does exactly what we need it to do! Allowing customers time to make changes to their order and/or shipping address before it's processed by our warehouse saves us quite a lot of cost overtime. The support is also excellent, I reached out about a feature I'd like to see on the app and they replied instantly to confirm it's on the roadmap, and even offered to fast track it for me.
We were struggling with a high number of support tickets around address changes, adding a note and order changes after checkout. This app made it super easy for the customer to make changes to their order on the thank you page before the order reached our 3PL for fulfilment. Really intuitive setup and great support too.
I think this is a great app. We tried a similar one and had a lot of issues - this works seamlessly and has decreased the number of customer services inquiries we receive.
We've been using Relocate on 3 different stores the Relocate team has been very helpful and responsive when requesting customization. We were able to reduce CS workload by allowing customers to edit their shipping address or cancel their order themselves before it is shipped. The setup was quick and easy.
Jason and the team were incredible. Very attentive and kind, not to mention we needed a completely new integration to utilize address/order editing and they immediately jumped in to get this going. Relocate is communicative and affordable -- you won't regret hopping on board.
Relocate+ Order Editing FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Easyship, Recharge and Shipstation, which it integrates with and willing to start free and move to $19/mo.
There is a free plan, paid plans start at $19/month, and run to $39/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Relocate+ Order Editing's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Relocate+ Order Editing rates 65 out of 100 — solid — read from 38 merchant reviews. The developer has published replies to 0 of 38 reviews. The score reflects what the review record shows, nothing more.
41 merchants have reviewed Relocate+ Order Editing, averaging 5.0 out of 5. We hold the review history from 2021 to 2026, which is what the year-by-year chart on this page is built from.
At a glance
5.0 / 5 · 41 reviews
5.00 from 11 reviews
11 (was 11)
0 of 38 reviews
3.5 months
Free plan available. Free trial available.
April 9, 2021
2021 – 2026
Categories
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