Replyco ‑ eCommerce Helpdesk
by Replyco - eCommerce Helpdesk
4.3
(12 reviews)
Best suited for stores using Amazon, eBay and Facebook Messenger, which it integrates with and from $45/mo.
Centralize all your customer questions in one place. Respond to them in minutes, not hours or days. With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. more Connect to all major selling channels and social media platforms. View and reply to all messages from one place. Access important customer and order data when viewing a message. Automate message management with auto-assign, auto-responders and more. Save time with customizable email templates (canned responses).
Copy from the Shopify App Store listing, unedited.Helpdesk
Bottom line
operating cost and staff time
From $45/mo
3 tiers
10/100
Limited evidence · from 12 reviews
What it does
Connect to all major selling channels and social media platforms.
View and reply to all messages from one place.
Access important customer and order data when viewing a message.
Automate message management with auto-assign, auto-responders and more.
Save time with customizable email templates (canned responses).
What each step up actually buys you
This developer's plans are separated by features, not by how big your store is — so there is no volume that picks a tier for you. Here is what each one adds over the one below it.
L
$45/month
The price is specified per user
Users: 8-15
Unlimited tickets messages
Unlimited integrations
Industry-leading helpdesk
+More
M
$55/month
Users: 4-7
S
$65/month
Users: 1-3
Pricing
$45/month
$55/month
$65/month
10
/ 100Limited evidence
Scored on 12 merchant reviews we hold for Replyco ‑ eCommerce Helpdesk, across five checks. Every figure is computed from those reviews — expand any row to see the counts behind it.
Review history
2022–2025 · 12 reviews read| 2022 | 10 reviews |
|---|---|
| 2023 | 1 reviews |
| 2025 | 1 reviews |
What merchants say
4.3
0%
of reviews get an answer55%
had used it a year when they wroteRecent merchant reviews
The newest 8 of 12. Open one to read it in full, with the developer's reply where there is one.
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
They add a face pricing and you will find another price once you end the free trial.
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
I have been using REPLYCO for over 2 years-they help me manage all emails from all of my platforms-customer service is fantastic and so is there platform-IN LOVE
Replyco is a great helpdesk software at a great price! They also have excellent customer support if you have any questions or concerns. I highly recommend Replyco for all of your customer service needs!
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
In short - Excellent! Replyco is a versatile and fully integrated CRM hub with multiple users, rules, templates and automation and alot more besides with great analytical functions. If needed, the support is great and instant and the team are always helpful. You can even suggest improvements!
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
Replyco ‑ eCommerce Helpdesk FAQ
Answered from this app's own listing and its full review record.
Best suited for stores using Amazon, eBay and Facebook Messenger, which it integrates with and from $45/mo.
Paid plans start at $45/month, and run to $65/month across 3 published tiers. Prices are as listed on the Shopify App Store and can change — confirm before installing.
Replyco ‑ eCommerce Helpdesk's plans are separated by features rather than by store size — none of the tiers is capped on a volume you could state up front. Compare what each step adds over the one below it rather than trying to size yourself into a tier.
On our scorecard Replyco ‑ eCommerce Helpdesk rates 10 out of 100 — limited evidence — read from 12 merchant reviews. The developer has published replies to 0 of 12 reviews. The score reflects what the review record shows, nothing more.
12 merchants have reviewed Replyco ‑ eCommerce Helpdesk, averaging 4.3 out of 5. We hold the review history from 2022 to 2025, which is what the year-by-year chart on this page is built from.
At a glance
4.3 / 5 · 12 reviews
0
0 of 12 reviews
12 months
From $45/month. Free trial available.
October 11, 2022
2022 – 2025
Categories
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